Analysis of Islamic Higher Education Quality Mapping Based on Student Service Satisfaction Using Multidimensional Scaling Method

Hasanah, Nur and Prihono, Eko Wahyunanto and Retnawati, Heri and Fajaruddin, Syarief and Wulansari, Andhita Dessy and Muhtarom, Taufik (2022) Analysis of Islamic Higher Education Quality Mapping Based on Student Service Satisfaction Using Multidimensional Scaling Method. Cendekia: Jurnal Kependidikan dan Kemasyarakatan, 20 (1). pp. 58-73. ISSN 1693-1505 (P-ISSN), 2477-796X (E-ISSN)

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Abstract

This study aims to analyze the mapping of the quality of Islamic higher education based on the similarity of student service satisfaction. This study used ex-post-facto research with an explorative. It employed a descriptive design. The subjects consisted of students from various study programs at the FETT, the SII Ambon. Data were collected through studentsatisfaction questionnaires. Data analysis was performed using Multidimensional Scaling. The results showed similarities in mapping the quality of Islamic higher education based on student service satisfaction from 6 study programs. It calculated the closest Euclidean distance between objects located in Biology Education and Islamic Education study programs or vice versa, where the proximity is 0.233. It indicates that the quality of education in student service satisfaction between Biology Education and Islamic Education study programs has the highest similarity compared to other study programs. The output of the MDS analysis obtained a stress value of 0.03671 (3.67%) and R2of 0.99606. It represents an acceptable spatial map (R2≥ 0.6).

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