Lutfiatin, Vivii and Aminuddin, Luthfi Hadi (2022) STRATEGI CUSTOMER SERVICE BANK SYARIAH INDONESIA KCP GUNUNG KIDUL WONOSARI DALAM MENINGKATKAN PELAYANAN PRIMA TERHADAP PRINSIP SYARIAH. Asy-Syarikah: Jurnal Lembaga Keuangan, Ekonomi dan Bisnis Islam, 4 (2).
|
Text
7_Strategi Customer Service Bank Syariah Indonesia Kcp Gunung Kidul Wonosari Dalam Meningkatkan Pelayanan Prima Terhadap Prinsip Syariah.pdf Download (275kB) | Preview |
Abstract
Bank Syariah Indonesia is a financial institution that is engaged in services based on sharia principles. Where the bank must prepare qualified, trustworthy, obedient to bank operations and have a good service strategy so that the bank is able to provide services and handle various customer complaints. In this case, customer service is the key to success in banking activities. This study aims to: (1) find out customer service in improving excellent service to sharia principles, (2) find out customer service strategies in improving excellent service to sharia principles, (3) find out the impact of service in improving excellent service to sharia principles. In this study, the author uses a qualitative approach and the type of research (field research), data collection techniques by means of interviews and documentation. Furthermore, data analysis using the description method. The data source is Bank Syariah Indonesia KCP Gunung Kidul Wonosari. Based on the results of the study, it can be concluded that the strategy used by customer service at Bank Syariah Indonesia KCP Gunung Kidul Wonosari to improve excellent service to sharia principles is customer service in providing services to its customers, namely using the basic strategy of being friendly, responsive, and good name tags. always considered, while the main strategies are Responsiveness (Quick Respond), Competence (competence), Credibility (trustworthy), Contribution (contribution), Honesty (honesty), Service Excellent (excellent service), Innovation (change).
| Item Type: | Journal Article |
|---|---|
| Subjects: | 15 COMMERCE, MANAGEMENT, TOURISM AND SERVICES > 1502 Banking, Finance and Investment > 150203 Financial Institutions (incl. Banking) 18 LAW AND LEGAL STUDIES > 1801 Law > 180127 Mu'amalah (Islamic Commercial & Contract Law) > 18012724 Islamic Banking |
| Divisions: | Fakultas Ekonomi dan Bisnis Islam > Jurusan Perbankan Syariah |
| Depositing User: | Admin Perpustakaan Pusat |
| Date Deposited: | 12 Jun 2023 05:24 |
| Last Modified: | 12 Jun 2023 05:24 |
Actions (login required)
 |
View Item |
