INOVASI SOSIAL DALAM BIDANG LAYANAN PUBLIK MELALUI TEKNOLOGI DIGITAL (STUDI TERHADAP DESA-DESA DIGITAL DI KECAMATAN SAWOO KABUPATEN PONOROGO)

Rohmanu, Abid and Hariyanto, Abid and Supriati, Eny and Antikasari, Tiara Widya (2022) INOVASI SOSIAL DALAM BIDANG LAYANAN PUBLIK MELALUI TEKNOLOGI DIGITAL (STUDI TERHADAP DESA-DESA DIGITAL DI KECAMATAN SAWOO KABUPATEN PONOROGO). Project Report. BADAN PENELITIAN DAN PENGEMBANGAN PROVINSI JAWA TIMUR, BADAN PENELITIAN DAN PENGEMBANGAN PROVINSI JAWA TIMUR.

Preview

Text (Laporan Riset) draf lapkir balitbang 2022.pdf Download (5MB) | Preview

Abstract

Digital service innovation is a new trend in Village Government governance. Digital services have been considered as a purely technological affair and exclude the aspect of human transformation. As a result, digital adoption is still superficial and has not changed much in people's behavior. Based on these concerns, this study conducted a multisite analysis of three villages in Sawoo District, namely Grogol Village, Tumpakpelem Village and Pangkal Village. From a sociological perspective, this study aims as follows: first, to describe the existing conditions of information technology-based social service innovation in the three villages; Second, identifying the supporting and inhibiting factors of social innovation for digital transformation of public services in these three research sites; Third, developing a social innovation model to accelerate the digital transformation of public services in the three villages. The results of this study show that the three villages already have digital service platforms for administrative, information, and community empowerment services. It's just that most of the web-based and android-based digital platforms (at the adoption stage) are still in the implementation stage due to management constraints. Based on the analysis of supporting and inhibiting factors, this study offers mitigation measures that include: ensuring program sustainability, strengthening innovation networks, changing perspectives towards digital service innovation as a continuous collaborative learning process. The digital service innovation development model is built on the strengthening of the digital ecosystem and makes the digital village program a social engineering for new values and norms that are compatible with the digital climate.

Keywords:
Digital village, digital ecosystem, social innovation, emergency, adoption, agent, transformation.

Inovasi layanan digital menjadi tren baru dalam tata kelola Pemerintahan Desa. Layanan digital selama ini dinilai sebagai urusan teknologi semata dan mengesampingkan aspek human transformation. Akibatnya, adopsi digital masih bersifat permukaan dan belum banyak mengubah perilaku masyarakat. Berdasar kegelisahan tersebut, penelitian ini melakukan analisis multisitus terhadap tiga desa di Kecamatan Sawoo, yakni Desa Grogol, Desa Tumpakpelem dan Desa Pangkal. Dengan perspektif sosiologis, penelitian ini bertujuan sebagaiberikut: pertama, mendeskripsikan kondisi eksisting inovasi sosial layanan publik berbasis teknologi informasi di ketiga desa; Kedua, mengidentifikasi faktor-faktor pendukung dan penghambat inovasi sosial transformasi digital layanan publik di ketiga situs penelitian ini; Ketiga, mengembangkan model inovasi sosial untuk percepatan transformasi digital layanan publik tiga desa tersebut. Hasil penelitian ini menunjukkan bahwa ketiga desa telah mempunyai platform layanan digital untuk layanan administrasi, informasi dan pemberdayaan masyarakat. Hanya saja platform digital yang berbasis web dan android tersebut (pada tahapan adopsi) sebagian besar masih dalam tarap implementatif karena kendala manajemen. Berdasar analisis faktor pendukung dan penghambat, penelitian ini menawarkan langkah mitigasi yang meliputi: penjaminan sustainibilitas program, penguatan jejaring inovasi, perubahan perspektif ke arah inovasi layanan digital sebagai proses belajar bersama yang berkesinambungan. Model pengembangan inovasi layanan digital dibangun berdasar penguatan ekosistem digital dan menjadikan program desa digital sebagai rekayasa sosial untuk nilai dan norma baru yang kompetibel dengan iklim digital.

Kata Kunci:
Desa digital, ekosistem digital, inovasi sosial, emergence, adopsi, agen, transformasi.

Actions (login required)

View Item